DELIVERY

The item is specially made for your order. Delivery is expected within approximately 20 days. You will receive a confirmation with all the details upon receipt of your order.

WITHDRAWAL

The right of reconsideration does not apply to standard purchases since the product is handcrafted at the customer's request.

QUALITY

All products are covered by our quality guarantee. Should you unfortunately encounter any quality problems, please contact our Support promptly to resolve your problem. Small imperfections are due to the artisan techniques applied and demonstrate the authenticity and quality of workmanship done by hand.

REPLACEMENT PARTS

Contact our Assistance also for the purchase of any spare parts, for any quality problem or for the accidental breakage of parts of your item.

RETURNS

The withdrawal is not possible for afterthought as the item is handcrafted specifically for your order. Any return must be agreed with our Assistance.

MINIMUM STYLE VARIATIONS

The photos are representative of the product and the quality achieved. However, the designer could make stylistic and qualitative improvements, without altering the design of the object (ex: the application of wrought iron leaves, traditionally 3 cm, go to 4 cm)